Shipping and Returns
Buy
CAN I RESERVE ITEMS BY ADDING THEM TO MY CART?
Unfortunately not, items cannot be reserved by holding them in your cart. Product availability can be limited and therefore may sell out before your purchase is complete. Order transactions are completed in the order they are received.
I DIDN’T RECEIVE MY ORDER CONFORMATION EMAIL - WHAT DO I DO?
Order conformation emails may be delayed because of high order volume, or sometimes there may be a spelling mistake in your email address. Please contact our customer service team here if you have not received your conformation email and we will follow it up for you immediately.
Delivery
HOW DO I CHANGE MY DELIVERY ADDRESS AFTER MY ORDER HAS BEEN PLACED?
We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been packed. We ask you to please take care when entering your postal details, and if you’ve recently moved, please make sure our system has your updated details.
WHEN WILL MY ORDER BE SHIPPED
We aim to pack all orders within one business day of them being placed. If you want to know about the status of your order (and it has been longer than 3 business days) please get in touch here.
HOW LONG DOES SHIPPING USUALLY TAKE
All orders are despatched from Melbourne Metro to get an idea of how long your delivery will take please use the Australia Post delivery calculator here.
WHAT IF I WANT TO CANCEL MY ORDER
We process and pack your order as fast as possible. You can cancel your order as long as it has not been packed. To cancel your order contact us here.
HOW DO I CHANGE MY ORDER?
Unfortunately we cannot change your order once it has been placed. We may be able to cancel your order (if it has not been packed) and then you are able to place a new one.
HOW DO I CHECK MY ORDER
You will receive a notification once we have packed your order. You will receive shipping updates to your email or mobile phone throughout the delivery process. If you think delivery is taking longer than it should and your order was sent via Couriers Please, get in touch with Shippit as they will be able to help you immediately. If your order was sent with Australia Post get in touch with them first quoting your tracking number.
I HAVE RECEIVED THE WRONG ITEM/ORDER?
If you have received the wrong size, please get in touch with us as soon as possible and let us know so we can rectify the issue. If you could please include your order number and the items you did/didn’t receive, we will send you the correct item and instruct you on how to return the incorrect item to us (at our cost).
Returns
WHAT IS YOUR RETURNS POLICY?
We have 2 conditions for returns. 1. Item(s) must be returned within 14 days of purchase; 14 starts from the date of purchase to when it is received at our warehouse 2. Item(s) must be unused & and the most important part with original packaging in the original condition! If your item matches all of these conditions, you can lodge a return with us Here . Please note there are no exchanges or returns on sale items. Boob Armour reserve the right to deny refunds if the merchandise does not meet our returns policy requirements once assessed.
WHO PAYS FOR RETURN SHIPPING?
All exchange shipping is done at the customer’s own expense and we recommend you use a prepaid and traceable method to ensure safe and documented delivery. Boob Armour takes no responsibility for missing incoming deliveries without proof of delivery. The original shipping charges are not refundable.
WHEN WILL I RECEIVE MY REFUND?
Returns sent back via standard post will take 3-7 business days to reach our warehouse. Once received, your request will be processed within 1-3 business days. You will receive notification once your return has been processed by us. If it has been longer than 3 business days please get in touch with your tracking number. Refunds will be returned via the same method as the customer’s original payment (PayPal/Visa/MasterCard/Afterpay). Depending on your card issuer this can take up to 10 business days for funds to show in your account.
Something else?
Get in touch with our customer care team here and they will get back to you as soon as possible.
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